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Understanding the Better Business Bureau

The Better Business Bureau (BBB) is a not-for-profit organization that aims to promote ethical business practices and to create a marketplace where consumers and businesses trust each other. Founded in 1912, the BBB operates in the United States, Canada, and Mexico.

The BBB Grading System

The BBB acts as a watchdog over businesses, receiving and reviewing customer complaints and then working with the companies to resolve them. The organization evaluates and assigns grades to companies based on factors such as time in business, licensing, background information, and the resolution of consumer complaints. These grades, which range from A+ to F, provide consumers with an easy-to-understand rating system for the businesses they may interact with.

BBB grading system

BBB Educational Resources

The Better Business Bureau (BBB) provides various educational resources to consumers to promote informed decision-making, helping to protect against scams and fraud. Some of the types of educational resources offered by the BBB include:

  • Scam alerts: Issues warnings about the latest scams and frauds, how to recognize them, and what steps to take if you’ve been a victim.
  • Consumer tips: Provides advice on a range of topics, such as how to choose a reputable business, how to avoid scams, and how to file a complaint if you’ve been taken advantage of.
  • Industry guides: Offers guides on various industries, such as home improvement, travel, and personal finance, to help consumers make informed decisions.
  • Articles and blog posts: The BBB’s website features articles and blog posts on various topics, such as how to handle debt, the benefits of energy-efficient appliances, and how to protect your personal information.
  • Webinars and events: Hosts webinars and events on topics such as identity theft, avoiding scams, and protecting your privacy.
  • Videos: Features educational videos on a range of topics. Some examples include spotting scams, choosing a reputable contractor, and how to handle a dispute with a business.
Better Business Bureau logo on a laptop

BBB Accredited Businesses

The BBB is funded by its Accredited Businesses, which are businesses that have met the BBB’s standards and have agreed to support the organization’s mission. The BBB’s Code of Business Practices outlines the ethical standards that all Accredited Businesses must follow.

Mediation Services

In addition to its consumer protection and educational pursuits, the BBB serves as a mediator between consumers and businesses. For example, if a consumer has a complaint about a company and the complaint cannot be resolved directly, the consumer can turn to the BBB for assistance. The BBB will then work with both parties to reach a mutually acceptable resolution.

BBB Serving Metropolitan New York

The BBB Serving Metropolitan New York is located in Farmingdale, NY, and works with businesses in Metropolitan New York, Long Island, and the Mid-Hudson region. You can quickly contact them on their website for general inquiries.

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