Maintaining a productive relationship with your customers further entices them to continue doing business with you. It may also lead to a growth in your customer base as your current clients are more likely to recommend your product or service to others if their positive perception of your brand is consistently, but not annoyingly, reinforced through your communications with them. In this article, we are going to provide you with some helpful tips on how to take a proactive approach toward boosting customer engagement while building on positive brand sentiment via social media.

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Brand voice is the way in which your business is portrayed to the public via all forms of communication; this includes aspects such as your website, digital marketing materials, and even the way your customer service response emails are worded and stylized. And every business can be perceived in its own unique way by individual customers, employees, and the general public. It is important that your team is aware of the desired brand voice so that the messaging remains consistent with the core values you want presented. But before you can ensure that, you will need to actually think about and develop a brand voice.

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No matter what type of business you run, quality customer service plays an integral role in building the consumer trust that leads to increased revenue and the overall growth of your business. Think about the last time you had a negative customer service experience with another company. It most likely left a bad taste in your mouth and may have led you to cease using that company’s product. In this article, we are going to discuss some of the primary aspects of providing excellent customer service for the benefit of your business.

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Running a small business is hard work. But when you put in the time and effort it takes to grow your business, it can be extremely rewarding. Becoming a successful entrepreneur requires dedication and passion. It also necessitates effective prioritization and the organizational skills that foster a growth in productivity. In this article, we are going to go over some of the best methods to increase your productivity, helping your business thrive.

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The COVID-19 pandemic has and continues to have a significant impact on the ways in which we live our lives. And for many businesses, the “new norm” brought on by COVID-19 has necessitated changes in workplace safety measures in order to help keep employees, customers, and clients healthy. While a large number of businesses have adapted to this public health crisis by having employees work from home, this is not always a viable option. For those of you with businesses that require staff to be onsite, there are precautionary steps you can take to effectively help prevent the spread of COVID-19. In this article, we are going to go over some best practices and guidelines to aid in mitigating health risks to your workforce.

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A motivated workforce is a productive workforce; however, not all employees have an innate sense of motivation, driving them to efficiently complete tasks without hindering the overall quality of their efforts. There are a variety of ways to promote motivation in the workplace, and today we are going to discuss some of the most effective approaches.

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In this day and age, social media has grown to the point where it is nearly impossible to ignore. Facebook has well over 200 million users within the US, Instagram has over 100 million, and Twitter is at just under 70 million. These numbers are continuously growing and with such a large proportion of active social media users, having an effective social media marketing strategy has become an integral aspect for all types of small businesses.

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Last year there were approximately 4 billion email users around the world, and that number continues to climb every day. Over 80% of small businesses use email marketing as their main means of customer acquisition. And although this number fluctuates depending on the industry, it is clear that email marketing plays a significant role in the growth of a small business. When used effectively, email marketing can increase sales while boosting your brand visibility.

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In this day and age, effective cybersecurity solutions are an integral part of nearly all businesses large and small. Taking the proper precautions to keep your digital data secure from being corrupted by computer viruses or accessed by hackers can save your business from wasting large amounts of time and money in the future. In this article, we are going to focus on password security and discuss several steps your business can take to help ensure the protection of your digital information.

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We recently featured an article pertaining to how small businesses can make the most of a trade show which included advice on how to prepare for and maximize results when attending one. Now we are going to discuss best practices in trade show etiquette which can further increase the positive impact a trade show can have on your business.

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